Return Policy

Our 30-day return policy

You may request a return within 30 days of delivery. Both regular-priced and discounted items are eligible. Free return shipping applies to every eligible return, including if you simply change your mind — you will not be charged for the return label.

Return eligibility

To be eligible for a standard return, the item must be unused and in its original condition and packaging. Items that arrive damaged, defective or incorrect are handled separately (see below) and are not subject to this condition.

How to start a return

1. Email us at info@zolvexlighting.com with your order number and the item(s) you would like to return. Please contact us before sending anything back.
2. We will review your request. If it is approved, we will send you return instructions and a return shipping label.
3. Pack the item securely, attach the label, and send it back as instructed.

Items sent back without prior approval cannot be processed, so please contact us first. Please keep the original packaging until your return is approved, and use it when sending the item back.