Support
Frequently asked
Quick answers. If yours isn't here, email info@zolvexlighting.com.
When will my order ship?
Orders are processed within 1–4 business days after payment confirmation. See our Shipping page for delivery estimates.
Do you ship internationally?
Not at this time. We currently ship to addresses in the United States only.
Do bulbs come included?
It depends on the fixture. Each product page lists the specifications and options for that item (for example "Bulb Not Included" where applicable). If it isn't clear, email us before ordering.
What's your return policy?
You can return eligible items within 30 days of delivery, including discounted items, and Zolvex covers return shipping. Standard returns must be unused and in original condition and packaging; damaged, defective or incorrect items are resolved at no cost to you. Email info@zolvexlighting.com first; once your return is approved we send return instructions and a return label. See our Returns page for details.
Can I exchange an item?
We do not offer direct exchanges. Return the eligible item (see our Returns page) and place a separate order for the new item.
Can I change or cancel my order?
Email info@zolvexlighting.com within 24 hours of placing your order and we'll do our best.
Do you take project or bulk enquiries?
Yes. Email info@zolvexlighting.com with the products you are interested in and the quantities, and we'll let you know what is possible.